Welcome to Samantha Beautii! We appreciate your trust in our products. Our Returns and Refunds Policy is designed to ensure a seamless shopping experience while providing clarity on our process. If you have any questions or concerns, feel free to reach out to our customer support.
1. Free Returns
We offer hassle-free returns within 30 days of the purchase date. If you're not satisfied with your order, contact our customer support at Info@samanthabeautii.com to initiate the return process.
2. Eligibility for Returns
To be eligible for a return, the item must be unused and in the same condition as received. It must also be in its original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.
4. Return Shipping
We understand that returns happen, and we want to make it easy for you. Return shipping is on us, making the process fee-free for our valued customers.
If you receive a defective or damaged item, contact us immediately at Info@samanthabeautii.com. We will process an exchange for the same item, provided it is still in stock, or offer a suitable alternative.
6. No restocking fee
7. How to Initiate a Return
To initiate a return, please contact our customer support at Info@samanthabeautii.com with your order number and the reason for the return. Our team will guide you through the process.
8. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account first. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at Info@samanthabeautii.com.
9. Changes to This Policy
Samantha Beautii reserves the right to update or change this policy at any time. Any changes will be effective immediately upon posting the updated policy on the website.
By shopping with us, you agree to the terms outlined in this Returns & Refunds Policy.
Thank you for choosing Samantha Beautii!